Administrative Care Coordination Unit (ACCU) & Ombudsman Program
For help with these services, call 301-600-8888.
Administrative Care Coordination Unit - This program provides education and outreach to Medical Assistance recipients to increase awareness of Medical Assistance (MA) Programs.
Educates MA clients on how to utilize the Managed Care Organization (MCO) system appropriately and navigate the Health Choice System
Provides education for MA recipients on the MCO enrollment process
Assists individuals who are enrolled in or are eligible for MA to access and utilize health care services
Educates recipients on the importance of timely follow-up when appointments/treatments have been missed and the importance and availability of preventive health care
Assists MA recipients who are not in care to re-enter the health care system.
Targeted services to Medicaid pregnant women and newborns
Ombudsman Program - This program serves as a resource for Medicaid recipients and providers. It assists with care coordination, service access, complaint resolution or other identified needs; works with Medicaid Managed Care Organizations to ensure enrollees receive covered services.