Administrative Care Coordination Unit (ACCU)

Administrative Care Coordination Unit (ACCU) & Ombudsman Program

For help with these services, call 301-600-8888.

Administrative Care Coordination Unit - This program provides education and outreach to Medical Assistance recipients to increase awareness of Medical Assistance (MA) Programs.

  • Educates MA clients on how to utilize the Managed Care Organization (MCO) system appropriately and navigate the Health Choice System               
  • Provides education for MA recipients on the MCO enrollment process  
  • Assists individuals who are enrolled in or are eligible for MA to access and utilize health care services     
  • Educates recipients on the importance of timely follow-up when appointments/treatments have been missed and the importance and availability of preventive health care     
  • Assists MA recipients who are not in care to re-enter the health care system.    
  • Targeted services to Medicaid pregnant women and newborns

Ombudsman Program - This program serves as a resource for Medicaid recipients and providers. It assists with care coordination, service access, complaint resolution or other identified needs; works with Medicaid Managed Care Organizations to ensure enrollees receive covered services.

Providers participating with Medicaid     Provider List for Clients   
Frederick County MCO Comparison Chart 
Maryland Medicaid Health Choice; Administrative Care Coordination Program  Brochure
Assistance for Health Choice Members Brochure
Community Phone List and Resources Brochure
Help Line for Pregnant Women Brochure
Pregnant and Smoking? Flyer
Pregnant Dental Brochure
Medical Assistance Highlights 
Once Approved for Medical Assistance Document
Pregnancy and Zika
CDC Pregnancy Opioids  and Pain Medications
Family Planning
Special Delivery Case Management