Administrative Care Coordination Unit (ACCU) & Ombudsman Program

For help with these services, call 301-600-8888.

Administrative Care Coordination Unit - This program provides education and outreach to Medical Assistance recipients to increase awareness of Medical Assistance (MA) Programs.

• Educates MA clients on how to utilize the Managed Care Organization (MCO) system appropriately and navigate the Health Choice System               
• Provides education for MA recipients on the MCO enrollment process  
• Assists individuals who are enrolled in or are eligible for MA to access and utilize health care services     
• Educates recipients on the importance of timely follow-up when appointments/treatments have been missed and the importance and availability of preventive health care     
• Assists MA recipients who are not in care to re-enter the health care system.    
• Targeted services to Medicaid pregnant women and newborns

Ombudsman Program - This program serves as a resource for Medicaid recipients and providers. It assists with care coordination, service access, complaint resolution or other identified needs; works with Medicaid Managed Care Organizations to ensure enrollees receive covered services.